MANAGER, HRIS - SERVICENOW HRSD
Company: Edwards Lifesciences
Location: Phoenix
Posted on: September 29, 2024
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Job Description:
Make a meaningful difference to patients around the world. Our
talented people are central to the future of Edwards Lifesciences,
which is why our Human Resources teams help design, guide, and
deliver inspiring experiences for our people. With a fundamental
understanding of how to build a supportive community and
organizational capability, you'll deliver solutions to attract and
retain talent. Your work will enable our teams to thrive as they
help patients live healthier and more productive lives.How you'll
make an impact:Build and drive the culture of the HR knowledgebase
by sharing within HR community and serve as the advocate for
Knowledge Management initiatives.Edit newly submitted and existing
knowledge base content for quality and effectivenessCreate and
deliver training on the new development and enhancements for
current and new processes.Analyze feedback, usage statistics, and
other data to prioritize creation and continuous improvement of
ServiceNow HRSD.Create, analyze, and report on metrics to measure
the usage, adoption, success of knowledge resources.Ability to
analyze advanced HR scenarios and develop recommendations and
design solutions.Strong understanding of employee culture and build
and maintain key relationships with Stakeholders, COEs and
SMEs.Plan SN Knowledgebase projects and activities while developing
solutions that add value to Edwards employees and stakeholders with
accountability for successful completion within scope of project
deliverables.Provide direction and guidance to execute tactical
HRIS projects and/or initiatives. Identify and interpret trends and
patterns to help influence changes to the operations, process or
programs.Create and review data of articles adoption, usage of
premier (high-value, frequently used) KM content, and summarize
benefits, outcomes, and improvement opportunities for the
organization.Identify and evaluate SN and KB process improvements
and/or course correction/course alignment opportunities. Create and
maintain proper documentation related to HR systems.Partner with
other SMEs outside of HR (IT, Legal, Finance, etc) to provide HR
with more robust analytics. Develop thorough understanding of
HR-related data and creates complex queries to extract data for
comprehensive analysis.Evaluate, revise, and continuously improve
the KM Framework workflow and procedures as the organization
scales.Other incidental duties as assigned by managerWhat you'll
need (required):Bachelor's Degree and 8 years experience in HR
systems or HR technology including 2+ years ServiceNow
experienceStrong understanding of the project lifecycleWhat else we
look for (preferred):Prior experience with ServiceNow HRSD and a
strong understanding of how ServiceNow operated within the HR
settingHRSD certificationExposure to and participation in
ServiceNow implementationsAble to build and maintain strong
relations with varying levels and types of stakeholders in order to
influence, drive change, perform as the SME, and escalate issues to
the appropriate levels of managementAbility to quickly learn new
concepts, skills, and processes, seeks new knowledge, embraces
feedback and learns from mistakesPrior experience working in
AGILEWorking knowledge of HTMLAdvanced Microsoft Word, Excel,
PowerPoint, and Visio skillsProven successful project management
skillsStrong organizational, self-directed, analytical, and
decision-making skills to thrive with aggressive time sensitive
deadlinesProven expertise in ServiceNow and related systems in
deployment, analysis and maintenanceSolid in-person and remote
presentation skills with ability to demonstrate technical solutions
clearly, facilitate discussions and drive decisionsAbility to
articulate and assess analytical needs in ambiguous
situationsStrict attention to detailAbility to manage competing
priorities in a fast paced environment, prioritizes tasks, avoids
procrastination, and balances responsibilities effectivelyConsult
in project setting within specific sections of areaAdhere to all
company rules and requirements (e.g., pandemic protocols,
Environmental Health & Safety rules) and take adequate control
measures in preventing injuries to themselves and others as well as
to the protection of environment and prevention of pollution under
their span of influence/controlAligning our overall business
objectives with performance, we offer competitive salaries,
performance-based incentives, and a wide variety of benefits
programs to address the diverse individual needs of our employees
and their families.For California, the base pay range for this
position is $115,000 to $163,000 (highly experienced).The pay for
the successful candidate will depend on various factors (e.g.,
qualifications, education, prior experience). Applications will be
accepted while this position is posted on our Careers
website.Edwards is an Equal Opportunity/Affirmative Action employer
including protected Veterans and individuals with
disabilities.COVID Vaccination RequirementEdwards is committed to
protecting our vulnerable patients and the healthcare providers who
are treating them. As such, all patient-facing and in-hospital
positions require COVID-19 vaccination. If hired into a covered
role, as a condition of employment, you will be required to submit
proof that you have been vaccinated for COVID-19, unless you
request and are granted a medical or religious accommodation for
exemption from the vaccination requirement. This vaccination
requirement does not apply in locations where it is prohibited by
law to impose vaccination.
Keywords: Edwards Lifesciences, Maricopa , MANAGER, HRIS - SERVICENOW HRSD, Executive , Phoenix, Arizona
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