General Manager - Valley Metro

Company: Keolis Commuter Services
Location: Tempe
Posted on: November 6, 2024

Job Description:

Minimum Requirements:

• Minimum 10 years as a General Manager, AGM, or senior leadership role.
• Management experience with accountability for safety, performance, and Profit/Loss.
• Bachelor's Degree or equivalent training and experience.
• Evidence of experience and accountability for emergency planning, incident response, and safety management in a [mode] environment.
• Experience of PPPs is an advantage.
• FRA/FTA/regulator experience.Skills:
  • Inspirational and motivational leader.
  • Ability to work well as part of a team.
  • Excellent communication, interpersonal, and decision-making skills.
  • Fluent in English with excellent written and verbal communication skills.
  • Customer-focused with the ability to inspire your team with commitment and enthusiasm.
  • Ability to identify and solve problems in a structured and analytical way.
  • Experience in dealing with clients and various stakeholders such as emergency services providers.Key Accountabilities:Strategic Planning and Mobilization:
    • Lead the mobilization of the contract to commence passenger services safely, on time, on budget, and meeting the required contractual milestones.
    • Develop the integrated annual business plan within the wider KTA plan, including a review of the bid and future considerations.
    • Lead the delivery approach, key milestones, dependencies, scope, effort, resources, budgets, and quality.
    • Monitor the delivery of the business plan and performance improvements, leading the creation and maintenance of the monthly visualization room.
    • Report monthly to the relevant Manager (RVP or CEO) on the property's overall performance.Safety:
      • Accountable for the overall organizational safety performance.
      • Ensure all relevant statutory and regulatory safety policies are applied and adhered to.
      • Drive continuous improvement in safety performance.Operational Performance:
        • Accountable for planning, delivery, and continuous improvement of passenger service delivery.
        • Lead the implementation, monitoring, and continuous improvement of operations and maintenance processes.Customer Satisfaction:
          • Accountable for the organization's overall customer experience.
          • Implement, monitor, and maintain customer-centric processes.Employee Engagement:
            • Set the tone of leadership throughout the organization.
            • Lead an engaging culture where each individual can work to their full potential.Economic Performance:
              • Accountable for economic performance - budget setting, monitoring, and corrective actions.
              • Drive financial improvement across key drivers of performance.Client Relationship and External Relationships:
                • Accountable for the quality of the relationship with the client.
                • Manage the contract with the client, ensuring compliance and identifying opportunities for improvement.Additional Statements:
                  • Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screening and physical examination.
                  • Safety commitment: Safety is a way of life at Keolis.
                  • Environmental commitment: Keolis is committed to protecting the environment.
                  • EEO statement: Equal Employment Opportunity to qualified individuals.
                  • Disclaimer: The above statements are intended to describe the general nature and level of work performed.
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Keywords: Keolis Commuter Services, Maricopa , General Manager - Valley Metro, Executive , Tempe, Arizona