Client Relations Specialist
Company: VensureHR
Location: Chandler
Posted on: October 16, 2024
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Job Description:
About Us Vensure Employer Solutions is the largest privately
held organization in the HR technology and service sector,
providing a comprehensive portfolio of solutions, including HR/HCM
technology, managed services, and global business process
outsourcing (BPO). The company and its service providers
collectively serve over 95,000 businesses and process over $135B in
annual payroll. As a "One Employer Solution" headquartered in
Chandler, Arizona, Vensure helps thousands of businesses streamline
and grow their operations with custom strategies that benefit both
employers and employees. Find out more by visiting www.vensure.com.
Position Summary The Client Relations Specialist (CRS) manages a
boutique to mid-size book of client service centric businesses with
templated HR needs. The CRS is responsible for being an advocate
for the clients, as well as the internal departments, from the time
of completion of the client onboarding through the maintenance and
retention process, as well as utilizing the tools provided to
increase adoption rates of products and services and increase
client retention rates. Schedule: 7am to 4 pm Essential Duties and
Responsibilities Responsible for acting as a liaison between client
and internal operations to ensure a positive working relationship
with assigned book of clients Run point on following client
retention processes to retain at risk relationships Work with
internal teams, client, and agent to achieve a high rate of client
retention User set-up and training of our client facing web-based
payroll and custom reporting software Work proactively to
facilitate solutions as challenges present themselves Maintain open
communication regarding clients with the necessary internal teams
Assist in the tracking and completion of team projects and
initiatives Review weekly reports to assist with client retention
effortsReview monthly reports to analyze trends Track client
repricing requests to ensure timely responses Analyze data and
review procedures and policies to determine answers to clients'
questions File and maintain client records Coordinate the
resolution of client issues Perform administrative support tasks,
as needed, by the Client Relations team Process and prepare memos,
correspondence, or other documents Schedule appointments and
maintain and update appointment calendars Act as support for their
respective region when team members are traveling Oversees the
operational structural needs of the client to ensure data integrity
Nurture relationships with business owners, client company
contacts, marketing agents and internal staff and departments
Escalate and resolve areas of concern, as raised by clients or
internal departments Monitor company performance against service
level agreements and flag potential issues Interact with clients to
gain knowledge of their business model and drivers, HR practices,
goals, and objectives Assist with the execution of the service
plans by evaluating progress of activities and service requests
Collaborate with internal departments to ensure seamless delivery
of services to clients. Gather and distribute voice of customer
feedback to appropriate internal departments Build cross-functional
partnerships to address issues and manage escalations. Leverage
internal relationships to identify opportunities, trends, and
process improvements Successfully manage client expectations in a
fast-paced environment Introduce and drive adoption of new products
and services to client Assist in announcing to clients, changes in
compliance using various communication formats Act as part of a
team to continually develop and create improved processes and
procedures Performing annual deliverables client reviews
Responsible for providing online HR guidance and templated HR
deliverables, such as handbooks, wage and hour, job descriptions,
learning management and other federal and state mandates. Travel
(local and long distance) may be required to meet with clients face
to face or meet via telephone on a scheduled basis, as determined
by size of client, to ensure they are receiving great service and
are taking advantage of and utilizing products and services
offered. Knowledge, Skills, and Abilities Able to efficiently
organize work activities to meet daily and weekly deadlines to
meet/exceed expected sales goals Practice excellent communication
(verbal and written) skills Strong organizational skills: Must be
able to demonstrate time management skills, and can prioritize and
identify critical tasks along with problem-solving skills Able to
juggle return calls and emails quickly and efficiently Detail
oriented Be self-motivated, but able to also work alongside a team
Customer service driven and able to get along and develop
relationships with an array of clients in different industries and
with varying personality types Must be driven, hard-working and
personable Critical thinking skills and a high level of emotional
intelligence required General working knowledge of Microsoft Office
if preferred Education & Experience High School graduate or
equivalent required 4-year college degree or equivalent work
experience preferred 2-3 years of experience in a professional
office environment. Previous experience in account management, a
call center, PEO, payroll, taxes, benefits, human resources, or
equivalent is a bonus Employment Type: Full Time
Keywords: VensureHR, Maricopa , Client Relations Specialist, Other , Chandler, Arizona
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