DAS NOC Technician II
Company: Communication Technology Services Inc
Location: Phoenix
Posted on: October 3, 2024
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Job Description:
Communication Technology Services (CTS) is one of the largest
integrators and managed service providers for enterprise cellular
networks in the U.S., specializing in the design, installation and
support of Distributed Antenna System (DAS), Small Cell, and 4G/5G
Private Wireless Networks for Enterprise. We are seeking a NOC
Technician II in the Arizona region ready to take the next steps in
their wireless career.
Must have DAS installation experience!
NOC Technician II - Network Operation Center
Qualified applicant will be responsible for monitoring and
maintaining Wireless Systems nationwide. Included in his/her work,
will be service/support of the CTS Operations, Engineering and
Product Development groups as well as supporting periodic
maintenance of supported sites.
Duties and Responsibilities:
The NOC Technician II will work under the direction of the NOC
Manager to meet daily requirements of the Network Operations
Support Center. His/her role includes dynamic response to system
alerts and alarms for all systems being monitored through the NOC.
Proficient in the diagnostics for LAN/WAN Network, WLAN and DAS and
Private Wireless/LTE and 5G related systems, the Technician II will
coordinate appropriate triage, response, dispatch, and repair of
any system in alarm to include communication with internal and
external customers. Concurrently, Technician II will be responsible
for maintaining system databases, ticketing, maintenance
dispatching, billing support, administrative support, and other
requirements as detailed by the NOC Manager.
Responsibilities:
Monitoring all supported wireless infrastructure and providing
level one and two troubleshooting
Create, monitor, and close trouble tickets for alarms to include
all documentation of troubleshooting steps, analysis findings and
executed resolution steps.
Maintain contractual SLAs for in a timely resolution by local
personnel
Provide trend analysis on alarms
Support local technicians remotely with troubleshooting
capabilities
Program new equipment into the monitoring system.
Updating monitoring system to reflect current DAS
configurations
Update and maintain NOC site as well as ACE and NET sites
Be familiar with all CTS supported DAS equipment OEMs
Assist with programming and maintaining firewall and demark points
for system monitoring
Assist in support and maintenance of CTS personnel certification
tracking
Create and maintain standard operating procedures for CTS
Mentor regional techs in proper use of ticketing tools, driving
incident resolution
Process and assist with RMA of equipment
Track spare equipment by location company wide
Assist with tracking and calibration of tools
Required Skills:
Ability to travel when required (-15%)
Excellent attention to detail and a strong sense of the priority of
fully completing projects is demanded.
Distributed Antenna System (DAS) experience
Strong verbal and written communication capabilities as well as a
desire to mentor and teach field technicians in the application of
troubleshooting and repairing systems.
Office and Field experience in case by case resolution of network
and/or system issues
Excellent computer skills and full working knowledge of Windows,
Microsoft Office, Visio, and iBwave platforms.
Experience: 2 plus years' experience in systems / network
monitoring / analysis as well as a working knowledge of CTS
Operations Standards and Fiber/Passive DAS and WLAN systems.
Education: Should have A+, Security +, Network + / Server +, or
equivalent or higher accredited certifications /
degree.PIbc73d1187fc0-25660-35685149
Keywords: Communication Technology Services Inc, Maricopa , DAS NOC Technician II, Professions , Phoenix, Arizona
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